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TERMS AND CONDITIONS OF SALE

COOP Les Scouts Du Liban – E-Commerce Platform

By placing an order through this platform, the customer fully and unconditionally accepts the following Terms and Conditions. These terms override any other customer-imposed terms unless explicitly agreed to in writing by COOP Les Scouts Du Liban.

1. Payment Terms

  • All payments must be made in full and in cash at the time of pick-up, unless otherwise stated for specific orders.
  • Certain orders may require advance payment, and customers will be informed accordingly.
  • Payments are accepted only in USD (United States Dollars) or LBP (Lebanese Pounds).
  • Orders will not be handed over unless the full amount has been paid.

2. Pickup-Only Policy

  • This platform is strictly for pickup orders.
  • No delivery service is offered.
  • Customers are responsible for collecting their orders from the specified location.

3. Invoicing and Late Payment

  • Invoices are issued at the time of pick-up or prior to order preparation when advance payment is required.
  • No credit or post-pickup payment is permitted.
  • Orders will not be processed or released without full payment.

4. Product Images and Pricing

  • Product images shown are non-contractual and provided for illustration purposes only.
  • Prices are subject to change without prior notice.
  • If the order is packed before the customer’s arrival, bags and packing materials will be charged separately on the invoice.

5. Order Modification and Cancellation

  • COOP Les Scouts Du Liban reserves the right to edit, cancel, or refuse any order or transaction at any time without prior notice or explanation.

6. Refund and Exchange Policy

  • No refunds will be issued under any circumstances.
  • Exchanges are allowed within 20 days of pick-up, provided the item is unused and in new condition.
  • COOP Les Scouts Du Liban reserves the right to refuse any exchange.
  • In some cases, an additional penalty fee may apply for approved exchanges.
  • Exchanges must be made for products of equal or greater value, with any difference covered by the customer.
  • No money or credit will be given back for price differences.

7. Claims and Complaints

  • Any complaint or issue must be reported by email to customer-care@coopsdl.odoo.com within 20 days of the pickup date.
  • Complaints submitted after this period will not be considered.

8. Governing Law and Jurisdiction

  • All transactions are governed exclusively by the laws of the Republic of Lebanon.
  • In the event of any dispute, the courts of Beirut shall have sole and exclusive jurisdiction.