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TERMS AND CONDITIONS OF SALE

COOP Les Scouts Du Liban – E-Commerce Platform

By placing an order through this platform, the customer fully and unconditionally accepts the following Terms and Conditions. These terms override any other customer-imposed terms unless explicitly agreed to in writing by COOP Les Scouts Du Liban.

1. Payment Terms

  • All payments must be made in full and in cash at the time of pick-up, unless otherwise stated for specific orders.
  • Certain orders may require advance payment, and customers will be informed accordingly.
  • Payments are accepted only in USD (United States Dollars) or LBP (Lebanese Pounds).
  • Orders will not be handed over unless the full amount has been paid.

2. Pickup-Only Policy

  • This platform is strictly for pickup orders.
  • No delivery service is offered.
  • Customers are responsible for collecting their orders from the specified location.

3. Invoicing and Late Payment

  • Invoices are issued at the time of pick-up or prior to order preparation when advance payment is required.
  • No credit or post-pickup payment is permitted.
  • Orders will not be processed or released without full payment.

4. Product Images and Pricing

  • Product images shown are non-contractual and provided for illustration purposes only.
  • Prices are subject to change without prior notice.
  • If the order is packed before the customer’s arrival, bags and packing materials will be charged separately on the invoice.

5. Order Modification and Cancellation

  • COOP Les Scouts Du Liban reserves the right to edit, cancel, or refuse any order or transaction at any time without prior notice or explanation.

6. Refund and Exchange Policy

  • For any exchange, customers must present a valid receipt, either physical or digital.
  • No refunds will be issued under any circumstances.
  • Exchanges are allowed within 20 days of pick-up, provided the item is unused and in new condition.
  • COOP Les Scouts Du Liban reserves the right to refuse any exchange.
  • In some cases, an additional penalty fee may apply for approved exchanges.
  • Exchanges must be made for products of equal or greater value, with any difference covered by the customer.
  • No money or credit will be given back for price differences.

7. Claims and Complaints

  • Any complaint or issue must be reported by email to coop@scoutsduliban.org within 20 days of the pickup date.
  • Complaints submitted after this period will not be considered.

8. Governing Law and Jurisdiction

  • All transactions are governed exclusively by the laws of the Republic of Lebanon.
  • In the event of any dispute, the courts of Beirut shall have sole and exclusive jurisdiction.

9. Order Pickup Deadline

  • All orders must be collected within a maximum period of two (2) weeks from the confirmed order date.
  • Failure to collect the order within this timeframe will result in the automatic cancellation of the order without prior notice, and the items may be released for resale. No claims, refunds, or compensation shall be granted for canceled uncollected orders.